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Our customer service team is available Monday to Friday, from 9:00 to 15:00 (CET). We aim to respond as quickly as possible — messages sent outside these hours may take up to 24 hours.

Important notice for Yahoo users: due to recent Yahoo email policies, our replies may not always be delivered. If you don’t hear from us within 48 working hours, we recommend reaching out via web chat or using a different email address.